Refund policy

Returns

• Please inspect your Merchandise immediately upon receipt. If you have questions or concerns about the Merchandise, please contact customer service as soon as possible at GlutenFree@FranzBakery.com.

• We do not accept returns on bread or bakery products due to its perishable nature. However, we are quite willing to resolve problems as they arise. If you have any issues with your bread or bakery products, or if there are errors in your order, please contact us at GlutenFree@FranzBakery.comwithin 2 days of receiving your order. We will do our best to ensure that you are satisfied.

• Complaints or concerns must be reported within 10 days of shipment; after that time your acceptance of the Merchandise is irrevocable.

• Please contact us within 10 days of delivery if an incorrect item was received. If we are not contacted until after the 10 day period regarding receipt of an incorrect item, you will not be eligible for a complimentary replacement.